Procedure for Remitting Forms to Property Management for

Work Orders and Deed Restriction Violation Reports

1. Resident completes form and submits to Property Management via fax or on-line.

The resident is to keep a copy of the original work order for further reference.

If the form is dropped off at the Clubhouse office for faxing, make sure “date submitted” space is completed.

2. Within one week of receipt of work order form, Management is required to:

1. Resolve concern, or if resolution is not feasible, then
2. Contact the resident with feedback on process necessary for resolution and estimated time needed for resolution.

3. Within one week of the completion of the work order, Management will notify the resident that their concern has been resolved.

Note:

Blank forms will be available on-line within the Somerset Lake Website and at the Clubhouse for the residents’ use.

• Click Here to submit a form On-Line over the internet, OR
• Print this form and fax a copy to: Dave Sibert (Property Manager) Fax: (302) 475-7664. There is a fax available at Club Somerset.

Emergency situations should be reported directly to Management by phone and then a hard copy generated to document concern and resolution.

If it is a grounds/maintenance issue, the manager will forward a copy to:

1. Contractor
2. Appropriate community representative
3. Chairperson

This form is also to be used for submitting both Property Management Work Orders and Deed Restriction Violations

Dave Sibert (Property Manager)

Phone: (302) 475-7660

Fax: (302) 475-7664

E-mail: dsibert@juno.com

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